FAQ: Pricing
List of questions
- How much does your service cost? What are the fees?
- What is your pricing model?
- My business is small - is there any way I can negotiate initial fees?
- It seems that your fees depend on the projected volume, but I am a start-up and have no idea about the exact revenue that I can achieve.
- Are there any hidden fees?
- Do you require maintaining a reserve deposit on the merchant account?
- What is a rolling reserve?
- How do you determine the rolling reserve rate?
- How will my payments be transferred?
- Is there any possibility to transfer funds to my business partners directly from my merchant account?
- When and how often will I receive my payments?
- Will I need to pay anything to accept wires from you?
- Do you issue invoices for the fees Merchants have to pay?
- May I use a settlement account of another company?
Q1: How much does your service cost? What are the fees?
Please read our
Pricing Details.
Q2: What is your pricing model?
The main factor influencing the pricing model is the amount of money that you process
monthly through your merchant account. In some cases, such as the processing of MaestroUK
and Direct Debits, the pricing model will depend on the number of processed transactions,
not their volume.
If you do not have any processing history yet, the starting rate will be applied.
As soon as the appropriate monthly volume is reached, the fees will be respectively lowered.
We can also apply a lower rate but we need to receive a deposit that will be held safe
with us until you reach the projected volume.
Please note that under certain circumstances (e.g. lots of low amount transactions
processed) we can agree on revising the standard pricing model to adjust it better to
your business model.
To find out more, please review our
Pricing Details.
Q3: My business is small - is there any way I can negotiate initial fees?
Yes – you can provide us with your processing history.
Excellent risk performance during your cooperation with the previous payment processor is kindly welcome and might enable us to propose more attractive initial pricing level for you.
Q4: It seems that your fees depend on the projected volume, but I am a start-up and have no idea about the exact revenue that I can achieve.
Please provide us with approximate figures, although as precise as possible in case of your business.
A good base may be e.g. your business plan, your competitors’ performance, and various other factors that influence income from credit card payments in your market sector.
Please note that for businesses that don't have any processing history we will apply a special
rate that will be effective for at least 3 months - after that period we will move you to the
pricing area matching your volume from the third month of processing.
Q5: Are there any hidden fees?
There are no hidden fees. Please review our
comprehensive
Pricing Details to check all the fees.
Please be advised that merchants that are not compliant with the credit card
organizations’ rules and regulations may be subjected to additional fees. If you have
an excessive chargeback ratio or you fall under the fraud control program, fines set
by credit card organization may be imposed. Should you wish to learn more about
fraud control programs or applicable fees/fines, please contact us.
Also, please be aware of the fact that your bank may incur additional costs when accepting
wire transfers, even though PayLane covers transfer cost. Please check with your
bank whether they charge extra for incoming international wire transfers.
Q6: Do you require maintaining a reserve deposit on the merchant account?
In order to minimize the fraud and excessive chargeback risk, a certain amount of money
will be deducted from the weekly settlement and maintained on a separate, secured account
at the Acquirer.
The deposit is called a Rolling Reserve and it is kept on this account for a period of
180 days, beginning from the initial transaction date. After that time frame the amount
is added back to the weekly settlement.
The Rolling Reserve is a pre-set percentage of the transaction amount. The percentage
varies from 3% to 10%, and depends on your business type. The exact Rolling Reserve
rate is determined by the Risk Department. The standard rate in most cases is 5%.
The Rolling Reserve requirements were introduced by Visa and MasterCard. PayLane neither
profits from nor has access to these funds.
Q7: What is a rolling reserve?
The Rolling Reserve is a pre-set percentage of the transaction amount. The percentage
usually varies from 5% to 10%, and depends on your business type. The exact Rolling Reserve
rate is determined by the Risk Department. The standard rate in most cases is 5%.
The Rolling Reserve is kept safe for a period of 180 days, beginning from the
initial transaction date. After that time frame the amount reserved is returned to you
in a weekly settlement.
Q8: How do you determine the rolling reserve rate?
The Rolling Reserve rates vary from 5% to 10%, depending on your business model and
the security measures that you use (e.g. using 3-D Secure can lower the Rolling Reserve).
The standard rate that is applied in most cases is 5%.
The exact rate is determined by our Risk Department. Should you wish to know what
rolling reserve rate would be applied in your case, please contact us.
Q9: How will my payments be transferred?
Your payments will be sent to you via international wire transfer, coming from the
country of the Acquirer who maintains your merchant account.
PayLane Limited does NOT have access to your funds. This is always the
Acquirer (a bank or financial company affiliated with a bank) who keeps the money
and pays them out to you.
Q10: Is there any possibility to transfer funds to my business partners directly from my merchant account?
Funds collected on a merchant account are paid out by wire transfer to the bank account(s) which details you have provided us with.
There is no other possibility than to transfer money to the bank account owned by the Merchant.
Q11: When and how often will I receive my payments?
All payouts are made weekly. The amount you receive includes all settled transactions
during the settlement period, that is from Monday to Sunday (previous week).
The payout for a settlement period is made on the first Thursday or Friday
following Sunday, which is the last day of the settlement period.
Q12: Will I need to pay anything to accept wires from you?
Money transfers that you receive from us are free of charge as PayLane bears all costs.
However, some banks charge additional fees for accepting international wire transfers.
We recommend you to verify with your bank whether wire transfers from EU countries
impose any additional charges.
Our experience shows that EUR wire transfers are always free of charge to all the
merchants for transfers below EUR 50,000 (due to EU regulations).
Additional fees may be applied, in case a merchant runs different settlement accounts
at PayLane (for example: EUR, GBP and USD) but the merchant bank cannot offer a
multi-currency account.
If you open a corporate bank account, which is run in EUR, the bank may charge an extra
fee for every payment sent to your account in a different currency (USD, GBP).
We recommend you check with your bank what fee is applied in such a case.
It is recommended to have a separate bank account for each settlement currency – the
account currency should match your settlement currency to save you currency conversion costs.
Q13: Do you issue invoices for the fees Merchants have to pay?
Yes, we issue an invoice along with a credit card settlement summary (account statements) once a week,
after the settlement period ends.
Q14: May I use a settlement account of another company?
No, a bank account that you will be receiving payouts to must always be kept in your company’s name.
