| International/MultiCurrency |
|---|
The Merchant Panel has been created for merchants selling all over the world.
The online market has no limits, so it is with the Merchant Panel.
PayLane Payment Processing system supports all international characters internally,
this means that you can perform a transaction with Chinese cardholder name and it
will be saved and shown the same way - forget about problems with character sets.
We also support separate transaction and settlement currencies - you can have
unlimited number of transaction currencies for the single merchant account.
|
| Multiple user accounts |
|---|
PayLane Merchant Panel supports multiple users per one merchant account.
You can set up several accounts for your employees so that each
one has its own account. As the security best practices say - there should
be no shared accounts. That's why with PayLane you can have multiple
user accounts for all the people who need access to the Merchant Panel.
Note that each action performed in the merchant panel is saved in
the read only audit log. It is possible to determine the actor of all
the actions that influence transactions.
You can also have multiple merchant accounts per one user. If you're
the owner of the company you may have a direct access to all your
merchant accounts using a single user login - you will be able to
choose the merchant account that you want to work with by selecting
it in the upper right corner of your merchant panel - that's THAT easy.
|
| Home page - the overview |
|---|
The homepage is the first stop when accessing the Merchant Panel. On the homepage
you will find the following information:
-
Summary of transactions with configurable period - current month, today,
last day, last 7 days, last 14 days, last 30 days, last month.
-
Risk level gauges - chargeback risk, refund risk.
-
Information about active Chargebacks, Retrieval Requests and new Reversals.
-
Currently opened support tickets.
|  |
| Sales management |
|---|
Managing sales is one of the most frequently performed tasks in every
merchant panel. PayLane Merchant Panel allows you to easily:
- Browse sales by months
- Browse sales by days
-
View details of the sale
- Cardholder details
- Refund sale
- Check chargeback messages
- Perform a resale
- View Anti-Fraud check details
- Browse rejected sales
- Browse pending sales
- Browse sale authorizations
- Search for sales - both performed and rejected
All the data that you're looking at is cached so you
can experience super fast access to all of your transaction
information.
  | 
|
| Refunds management |
|---|
All merchants have to issue refunds to customers that request them.
PayLane Payment processing system allows you to issue refunds either
from the Direct Interface (webservice) or directly in the Merchant Panel.
You can not only refund the full amount of the sale but you are
also able to make partial refunds - let's say that customer has
decided to return something but you have a return policy saying that
there is a 10% charge on returns - you can refund only 90% of the
sale without doing any additional card charges - this saves you
time and money.
All the refunds can be browsed and the details can be checked
with direct reference to the original sale - so you can go and
check the sale without looking for it.
There is also a refunds risk section where you can easily
check your current risk status for refunds and look at the
refund ratios (percentages) for previous months to easily
spot any risky trends.
| 
 |
| Chargebacks management |
|---|
Chargebacks management is one of the essential features in
the Merchant Panel.
With PayLane you will receive chargeback notifications immediately,
the same day they're sent to you. There is no delay whatsoever and
as soon as they are available you know about it. You can also set up
an e-mail notification for each and every incoming chargeback.
You will receive complete information on the chargeback, with
the chargeback reason code and objection expiration date that
you should look at when you plan to object the chargeback.
You can object all the Chargebacks right from the Merchant Panel.
You don't have to send faxes, letter via post. You can do it all
through our Merchant Panel, including uploading attachements as
proofs of delivery of goods/services.
The other important feature here is the chargeback risk stats
that give you an overview of the current risk as well as
the list of chargeback ratios for previous months.
| 
 |
| Reversals management |
|---|
|
Reversals management allows you to check your Direct Debit
reversals as soon as they arrive. Note that you can also
see the reason code of the reversal.
| |
| Statements and invoices |
|---|
In the Merchant Panel you will find invoices for all the payment processing
fees that you pay to PayLane. You can download them and give them to your
accountants to write off expenses. You can also set up an e-mail notification
when the new invoice is issued for your merchant account.
You can also download a list of transactions for a weekly settlement period
should you need to match transactions with the weekly wire transfer or with the
issued invoice.
| 
 |
| Tools |
|---|
In the Merchant Panel there are also some useful tools available
that can be essential for some merchants.
You get access to a Virtual Terminal where you can input cardholder
information should it be give to you on paper or through the phone.
The Virtual Terminal should not be used for everyday transactions
but it's available to all the merchants should they have a need
to manually process a sale.
Then, there is a feature that allows you to export transactions
to a CSV file. You can export monthly and daily transactions - you
decide. There are even two CSV file formats - one generic for
importing data into other IT systems and one prepared for Excel - to allow
you to perform manual analysis on the transaction data.
| 
 |
| Configurable user account |
|---|
Each person gets a separate, configurable Merchant Panel user account.
Merchant Panel users can check their current settings, change their
password or configure e-mail notifications.
|  |
| Support section |
|---|
In the support section you will everything you need to get
started with your merchant account.
PayLane Direct System documentation, as well as the Integration
Codes allows you to integrate with PayLane Payment Processing
system yourself - without asking a single question. The documents
and sample code are comprehensive and full of detailed examples.
We've also included an archive of notifications that we send to
merchants when important information has to be broadcasted.
Notifications are also shown when merchant panel users are
logging in to the merchant panel - so you won't miss a single one.
|  |
